Lyric Show Live Support

What to include

So we can reproduce the problem on the first reply, tell us: which platform you are on (iPhone, Android, or the web app) and its version, the language or languages you had selected, whether you were online or using downloaded offline packs, and what you expected to happen versus what actually happened.

• Broadcast overlay setup — how to add the Lyric Show Live overlay to OBS as a Browser Source, plus how the token, sizing, and customization work.
• Plans, add-ons, and the FAQ — what each tier and add-on unlocks, annual pricing, and answers to the most common billing questions.
• Your subscription — see which entitlements are active on your account and jump to the App Store or Google Play to manage them.
• About Lyric Show Live — what the app does and who builds it.

No captions appear when I press Start

Lyric Show Live needs microphone permission. On iOS check Settings → Lyric Show Live → Microphone and Speech Recognition; in a browser check the padlock in the address bar and allow the microphone for lyricshow.live. Captions also need a language your device can recognize — see the next item.

It says it is downloading a speech model

When your language has no built-in recognizer available, Lyric Show Live downloads an offline speech model (roughly 40 MB) so recognition can run on your device. The download only happens once per language and is kept on the device; you can review and remove models in Settings → Storage.

Translation is slow or falls back to the original text

Translation tries the on-device language pack first and only goes online if no pack is installed for that direction. If neither is available it passes the original text through rather than blocking your captions. Install the language pack for the pair you use in Settings → Translation for the fastest, fully offline results.

My subscription is not showing up

Sign in with the same Apple ID or Google account you used to buy it — entitlements follow the account, not the device. Then open Upgrades and use Restore Purchases. If it still does not appear, email us with the store you bought from and the account email.

How do I cancel or get a refund?

It depends on where you bought it. Purchases in the apps run through the Apple App Store, Google Play, or — on Fire tablets — the Amazon Appstore, so cancellations and refunds are handled there — not by us. Cancel from your App Store, Google Play, or Amazon subscriptions screen (on a Fire tablet: Appstore → Manage Subscriptions); access continues to the end of the paid period. Refund requests go to the store you purchased from.

A subscription bought on lyricshow.live is managed from Upgrades → Manage your subscription, where you can cancel it. For a refund on a web purchase, email support@lyricshow.live.

The broadcast overlay says it is active on another device

An overlay URL runs one live session at a time and is limited to 3 unique IP addresses in a 24-hour period. Close the other browser source or wait for the session to time out. If you think your overlay URL leaked, generate a new one from the app — that rotates the token and invalidates the old link.

I want to delete my account

You can do it yourself from inside the app, or ask us to do it for you. Deleting cancels a subscription bought on lyricshow.live straight away, but not an App Store or Google Play subscription — cancel that in the store first, or you will keep being charged. See Account & Data Deletion for exactly what gets removed.