Account & Data Deletion

App: LyricShow — iOS bundle identifier com.lyricshow.app, Android package live.lyricshow.app

Last updated: August 2026

You can delete your LyricShow account yourself, at any time, from inside the app — or ask us to delete it for you using the request form below. Deletion is permanent and cannot be undone.

Option 1 — Delete it yourself in the app

This is the fastest route and takes effect immediately.

iPhone / iPad: Settings → Account → Delete Account, then confirm in the dialog.
Android and web: open the app, sign in, then Settings → Account → Delete Account, type DELETE to confirm, and press Delete Account.

You need to be signed in to delete an account — the app deletes the account you are currently signed in as.

Option 2 — Ask us to delete it

Email us from the address on the account, with the subject “Account deletion request”. Tell us which sign-in you used (Apple or Google) and which platform you use, so we can match the account.

support@lyricshow.live

We verify that the request comes from the account holder before deleting anything. We may ask you to confirm from the account’s email address, or to sign in and use the in-app button, if we cannot match the request to an account.

How long it takes

In-app deletion: immediate. The server purge and the sign-in record are removed as part of the same request, and you are signed out when it completes.
Email request: we action requests within 30 days of verifying them, and normally much sooner. We will confirm by email when it is done.

What gets deleted

Deleting your account removes all of the following from our systems, permanently:

Your sign-in identity — the Firebase Authentication user created when you signed in with Apple or Google, including the email address that provider shared with us.
Your entitlement record — your subscription tier, add-ons, and the store transaction identifiers used to match your purchases across platforms.
Broadcast overlay data — your overlay token records, usage counters, and the anti-piracy trust profile, including the IP addresses and browser user-agent strings logged when an overlay URL was validated.
Live caption relay data — the Realtime Database nodes holding your in-flight overlay text and overlay connection presence.

In technical terms: your user document and every subcollection beneath it are recursively deleted from Cloud Firestore, your stream and overlay-connection nodes are removed from the Realtime Database, and the Firebase Authentication user is deleted last.

What is retained, and why

Your store subscription. Deleting your LyricShow account does not cancel or refund an App Store or Google Play subscription — only Apple and Google can do that. Cancel it from your App Store or Google Play subscriptions screen before deleting your account, or you will keep being billed for an account that no longer exists.
Purchase records held by Apple and Google. The stores keep their own transaction and billing history under their own policies and legal obligations. We cannot delete those; request them through Apple or Google.
Aggregate session statistics. When a captioning session ends the app records which language codes were used, how long the session ran, and the platform. These rows live outside your user document and are not removed by the automatic deletion. They contain no audio, no caption text, and no contact details — only an account identifier that no longer resolves to a person once the account is gone. If you want these purged as well, say so in your deletion email and we will remove them by hand.
Operational logs. Our hosting and database providers keep short-lived server logs (request timestamps, error traces) that may reference an account identifier until they rotate out on the provider’s normal schedule. They are not used for any purpose other than keeping the service running.

Data that only ever lived on your device

Some LyricShow data never reaches our servers, so account deletion does not touch it — you remove it by deleting it in the app or uninstalling:

Downloaded speech-recognition models and offline translation packs (Settings → Storage).
Your AI Voice Adaptation profile (Settings → Voice Adaptation → Reset).
Lyric files you imported into the song library, which are stored in on-device storage.
Preferences such as language selections, theme, and display colours.

Questions

Anything unclear, or the deletion did not work? support@lyricshow.live. See also our Privacy Policy for what we collect in the first place.